Support checklist
CivicPal public support triage checklist
Use this public checklist before emailing CivicPal support so review notes stay useful, safe, and free of private details.
Public review safeNo private detailsNo support ticketing automation
Support intake boundary
This page is only guidance. It does not create support tickets, collect form submissions, send outreach, onboard providers, or change CivicPal support routing.
Helpful to include
Public-safe context for support review.
- The public route you were reviewing, such as /food, /support, /privacy, or /trust.
- A short description of what looked wrong or confusing.
- Browser and device context when it helps review layout or access issues.
- A screenshot only if it contains no account details, exact locations, or sensitive service information.
Do not include
Keep support notes non-identifying.
- Private account details, request links, or one-time access values.
- Exact home, delivery, or service addresses.
- Recipient identity, household details, or sensitive food-access specifics.
- Provider dashboard values, AWS registration details, secrets, or private environment values.
Support handoff
Use only the approved public mailbox for review notes.